In London’s grandest homes—from Belgravia townhouses to Hampstead estates—household staff are more than skilled workers; they’re guardians of privacy. For distinguished households, discretion isn’t just a preference—it’s the cornerstone of trust. At Marshall Harber, we’ve spent decades placing exceptional staff with private households across the UK and abroad. What sets the best apart? It’s the art of discretion. Here’s why it matters, how it shines, and how we ensure it in every candidate.

Why Discretion Defines Excellence
Wealthy households thrive on seamless routines and unspoken boundaries. A housekeeper overhearing a business call, a chauffeur driving a high-profile guest, or a nanny managing a child’s tantrum—all demand discretion beyond the job description. Discretion means knowing what not to say, share, or even notice. It’s the difference between a good employee and one who becomes indispensable. For clients, it’s peace of mind that their private world stays private, whether they’re hosting a gala or unwinding after a long day.

Discretion in Action
Every role showcases this skill uniquely:
* Housekeepers: They glide through rooms, polishing silver or folding linens, without a whisper about who visited or what was left behind. A discreet housekeeper doesn’t just clean—they protect your space.
* Chauffeurs: Behind the wheel, they tune out backseat conversations—be it a deal being struck or a family spat—focusing only on the road and your comfort.
* Butlers: Managing staff or serving guests, they anticipate needs without prying, ensuring the household hums without a trace of intrusion.
* Nannies: Caring for children, they shield sensitive moments—like a parent’s absence or a child’s struggles—from the outside world.
The finest staff don’t need to be instructed on discretion; it’s instinct, honed by experience and character.

How We Spot—and Secure—Discretion
At Marshall Harber, discretion isn’t an afterthought—it’s a filter. Our process ensures it:
* Interviews: We ask, “How do you handle overhearing private matters?” Top candidates emphasise confidentiality naturally, often citing past examples (anonymised, of course).
* Vetting: Beyond DBS checks and references, we dig into reputation. Have they worked in elite homes before? Did employers trust them implicitly? We verify wherever possible with direct calls.
* Training Insight: Many of our candidates come with years in luxury settings—hotels, yachts, or estates—where discretion is non-negotiable. We prioritise this pedigree.
We previously placed a butler with a Kensington family who praised his “invisible presence”—he managed their home flawlessly, never hinting at the VIPs who passed through. That’s the standard we chase.

Why It’s Non-Negotiable
In a connected age, one slip—a tweeted anecdote, a casual remark—can unravel trust. London’s distinguished households can’t afford that risk. Discreet staff aren’t just employees; they’re partners in preserving a lifestyle. They enable hosts to entertain, families to relax, and business to proceed without a second thought.
Looking for staff who master the art of discretion? Marshall Harber connects you with London’s most trusted professionals, vetted for skill and silence alike. Contact us to find your perfect match.

For London’s discerning homeowners, a housekeeper is more than a cleaner—they’re a trusted partner in maintaining a seamless, elegant household. Whether you’re in Mayfair, Kensington, or beyond, hiring the right housekeeper requires careful consideration. At Marshall Harber, we’ve placed countless exceptional candidates with private households across the UK and abroad. Here’s what to look for, how to interview, and why vetting matters when hiring a housekeeper in London.

What to Look For in a Housekeeper
1. Experience in Private Homes: A top-tier housekeeper understands the nuances of working in a luxury residence—discretion, attention to detail, and adaptability. Look for candidates with a proven track record in similar households, not just commercial settings.
2. Specialised Skills: Does your home require silver polishing, wardrobe management, or flower arranging? Define your needs upfront and seek someone with the right expertise.
3. Personality Fit: A housekeeper will be part of your daily life. Prioritise traits like reliability, a calm demeanour, and a proactive attitude—qualities that ensure harmony in your home.
4. References: Insist on glowing, verifiable references from past employers. This is non-negotiable for peace of mind.

The Interview Process: Asking the Right Questions
Once you’ve shortlisted candidates, the interview is your chance to assess their fit. Here’s how to make it count:
* Scenario-Based Questions: Ask, “How would you handle a spill on a silk rug during a dinner party?” or “What’s your approach to organising a busy family’s laundry?” These reveal problem-solving skills and initiative.
* Discretion Check: Pose, “How do you manage sensitive information you might overhear in a home?” A great housekeeper prioritises privacy without needing to be told.
* Availability: Confirm they can meet your schedule—whether live-in, part-time, or on-call for events. London’s fast pace demands flexibility.
* Keep it conversational but structured. Watch for confidence without arrogance—a hallmark of a seasoned professional.

Vetting Process: The Key to Trust
For wealthy London households, vetting isn’t optional—it’s essential. Here’s what the process should cover:
* Background Checks: A DBS (Disclosure and Barring Service) check ensures no criminal history. Reputable agencies like ours go further, verifying identity and right-to-work status. Speak to your consultant about DBS checking procedures for more information on this
* Reference Validation: Don’t just read references—call past employers to confirm performance and reliability.
* Trial Period: A short trial (e.g., a week) lets you assess their work in real time. Do they anticipate needs? Handle delicate antiques with care? This step minimises risk.
* Agency Expertise: Partnering with a specialist like Marshall Harber streamlines vetting. We pre-screen candidates, saving you time while ensuring only the best reach your door.

Why It Matters
A housekeeper who misses details or breaches trust can disrupt your household’s rhythm. By focusing on skills, conducting thorough interviews, and leaning on rigorous vetting, you secure not just a worker, but a long-term asset.
Ready to find your ideal housekeeper? Contact Marshall Harber today to connect with vetted, exceptional candidates tailored to your London home.